Privacy Policy

This policy explains how Aircon Servicing Ang Mo Kio ("we", "us", "our"), the Ang Mo Kio service of Cool Earth Aircon, handles personal data. We follow Singapore's Personal Data Protection Act 2012 (PDPA).

1. What we collect

We only collect what we need to quote, book and carry out your aircon job:

• Your name, phone number and email address
• Your service address in Ang Mo Kio or the nearby area
• Details about your units and the problem, including photos or videos you send us
• Booking, quote, payment and warranty records
• Messages you send us by WhatsApp, phone, email or the contact form

We do not collect card details on this website. Payment is made after the job by cash, PayNow or bank transfer.

2. How we use it

• To reply to your enquiry and send you a fixed quote
• To book, carry out and follow up on the job, including warranty visits within 90 days
• To keep service records, for example a service receipt for a landlord
• To remind you when servicing is due, if you are on a maintenance contract or ask us to
• To meet our legal and accounting obligations

We will not send you marketing messages unless you agree to receive them, and you can opt out at any time.

3. Who we share it with

We do not sell your personal data. We share it only when needed:

• With our technicians and staff at Cool Earth Aircon who handle your job
• With service providers that help us run the business, such as our form-handling provider, messaging and email tools
• With professional advisers, or with authorities where the law requires it

4. Contact form and website data

Messages sent through our contact form are delivered by a lead-capture service that forwards them to us by email. The form also records the page you sent it from. Our website may use cookies and basic analytics to see how pages are used. You can block cookies in your browser settings.

The WhatsApp quote form on this site does not store anything. It opens WhatsApp with your details filled in, and WhatsApp's own privacy terms apply to that chat.

5. How long we keep it

We keep job and warranty records for as long as we need them for service, warranty and legal purposes, then delete or anonymise them.

6. Keeping it safe

We take reasonable steps to protect your personal data from unauthorised access, use or disclosure, and we limit access to people who need it to do their job.

7. Your rights

You may ask to see the personal data we hold about you, ask us to correct it, or withdraw your consent for us to use it. If you withdraw consent, we may not be able to complete a booking. We will reply to requests within a reasonable time.

8. Contact us

For privacy questions or requests, contact us:

• Email: contactus@coolearth.com.sg
• Phone: +65 9427 3833 or +65 6810 6706
• Address: Block 108, 108 Simei Street 1, Singapore 520108

9. Changes to this policy

We may update this policy. The latest version is always on this page, with its effective date at the top.